we get it. you're all kinds of excited about buying your rü, when you reach checkout and see it: "$15 shipping" (omg)

the issue is that shipping in Canada is expensive. rü doesn't make money on shipping costs, in fact, we usually subsidize a portion of your cost. 

unfortunately there's not much we can do at this point, other then encourage you to find a buddy who would also like a rü so that you can get free shipping.

on orders with more than one rü it becomes financially feasible for us to subsidize you the cost of shipping.

sure thing! we offer exchanges on unused rü lunch bags. please mosey over to the contact page. 

we are unable to change or cancel your order once placed. This means you will have to initiate a return or exchange if you ordered in error.

if you need assistance with placing your order, please don't hesitate to email us at hello@rusupplyco.com.

no dramas, sometimes love is not at first sight. if you are not satisfied with your order, please take a look at our rüturn policy  

yep! 

we ship all over the world.

shipping costs will apply, and will be added at checkout.

it depends on where you live! 

orders processed in North America take 1-3 days for handling and 5-8 business days for shipping.

overseas deliveries can take anywhere from 7-16 days. delivery details will be provided in your confirmation email 

the fabric for our lunch bags is comprised of a 97% recycled polyester blend with a hint of spandex. think water bottles and post consumer waste plastics. the buckle and webbing are made from virgin nylon—we are always striving to improve!

dimensions: 12" wide X 14" tall X 3" deep.

they have a bit of stretch to accommodate large/awkward containers

rü lunch bags are not insulated. they are made from a similar material as snow-gear so provide some temperature control properties.

rü lunch bags are soft-shell so fit easily into shared work fridges. otherwise a cool pack works as well.

yep—they feature a roll top seal so nothing's going to get out! 

while it is true that the lighter patterns show stains, they will generally come out in the wash. 

our bags are not technically water-proof, but they are double layered with a durable water resistant finish.

this means that the only way you'll see leakage is if you carry liquids around all day or you submerge your lunch bag in water for a long time. 

they are made to keep in lunch-related spills. 

you have a couple of options:

1. use a cloth/sponge to manually clean your lunch bag; or

2. pop it in the washing machine on cold-wash and hang to air-dry.  

absolütely! your rü lunch bag can easily transform into a grocery bag, a wine-carrier, a purse, a laundry bag, a bag of secrets, an actual dry-bag for camping, a tote bag, and many many other uses. 

we proudly manufacture all our products in Vancouver, BC Canada.

honesty ı simplicity ı sustainability ı dependability ı growth ı transparency

"rü" is short for re-use.

our goal is to change our relationship with disposable goods and help facilitate sustainable decisions for as many people possible.