FREQUENTLY ASKED QUESTIONS


General

I'm not completely in love with my rü lunch bag...can I return it?

No dramas, sometimes love is not at first sight. If you are not satisfied with your order, please take a look at our Return Policy  

Can I change or cancel my order once it has been placed?

We are unable to change or cancel your order once placed. This means you will have to initiate a return or exchange if you ordered in error. If you need assistance with placing your order, please don't hesitate to email us at hello@rusupplyco.com.

How long will it take for my order to arrive?

Unless otherwise specified on the product page your order will ship in 1-3 business days. Please wait 3 business days for processing plus 8 business days for shipping (within North America) to receive your package.

What currency are your prices in?

As a Canadian company, we process our e-commerce orders in Loonie Bucks (i.e. Canadian Dollars). This is great for our American amigos down south as the exchange rate is in favour of the US Dollar. It’s also great for our Canadian customers who are tired of paying in USD and additional duties when shopping online. 

Take care & be careful

How do I clean my rü lunch bag?

You have a couple of options: 1. Use a cloth/sponge/brush to manually clean your lunch bag OR 2. pop it in the washing machine on cold-wash and hang to air-dry.  

Do I need to wash my rü before using it?

We do advise that you give your rü a quick wash before using it for the first time, but this isn't necessary.

My rü lunch bag is not keeping my food very cold, how come?

Because your rü lunch bag is not insulated, but it is ideal for easily storing your whole lunch in the fridge so you don't need to write your name on a post-it note to keep away hungry coworkers :)

Can my rü lunch bag be used for things besides lunch? 

Absolutely. Your rü lunch bag can easily transform into a grocery bag, a wine-carrier, a purse, a laundry bag, a bag of secrets, an actual dry-bag for camping, a tote bag, and many many other uses not involving fire. 

Is there anything my rü lunch bag should avoid? 

The rü lunch bag is a multi-versatile feat of human engineering but it has limitations:

› Never ever ever place your rü lunch bag in a microwave.

› Over-stuffing your rü lunch bag will wear it down faster.

› Do not clip the buckle with your fingers to close - they may get pinched. 

› Make sure your rü lunch bag is properly secured when transporting it great distances on a bike, motorcycle, segway, etc..

› Do not leave your rü alone with your valuables — a lone rü is simply too great a temptation for most humans.

› Your rü lunch bag is unsuitable for directly carrying liquids.

› Take care when carrying valuable or fragile items in your rü lunch bag.

Company

Where are rü supply co. products made?

We proudly manufacture our products in Vancouver, BC.  

Does rü supply co. have any values?

Big time: 

Honesty ı Simplicity ı Balance ı Dependability ı Growth ı Transparency

What's with the name? 

rü is short for ru-use because our sincerest wish is that our reusable products will facilitate sustainable decisions in your day-to-day life. 

What are your ideal lunch bag contents?

Budha bowl for the main course, an energy bar for a snack, and water kefir to wash it all down.