We get it. You're all kinds of excited about buying your rü. But then you reach checkout and see it: "$15 shipping" (omg) :o

The issue is that shipping in Canada is expensive. rü doesn't make money on shipping costs, in fact, we usually subsidize a portion of your cost. 

Unfortunately there's not much we can do at this point, other then encourage you to find a buddy who would also like a rü so that you can get free shipping.

On orders with more than one regular price rü it becomes financially feasible for us to subsidize you the cost of shipping.

Sure thing! Please mosey over to the contact page. 

We are unable to change or cancel your order once placed. This means you will have to initiate a return or exchange if you ordered in error.

If you need assistance with placing your order, please don't hesitate to email us at hello@rusupplyco.com.

No dramas, sometimes love is not at first sight. if you are not satisfied with your order, please take a look at our rüturn policy  

Yep! 

We ship all over the world.

Shipping costs will apply, and will be added at checkout. See our Shipping Policy.

It depends on where you live! 

Orders processed in Canada take 1-3 days handling + 2-8 business days shipping.

Orders processed from the United States take 1-3 days handling + 5-10 business days shipping.

Orders processed Internationally take 1-3 days handling + 10-20 business days shipping.

See shipping policy.

The fabric for our lunch bags is comprised of a 97% recycled polyester blend with a bit of spandex for some stretch.

Think water bottles and post consumer waste plastics. There are 10 water bottles in every rü! The buckle and webbing are made from virgin nylon—which we aim to change in the near future (we are always striving to improve!)

Dimensions: 11" wide X 14" tall X 3" deep.

Base dimensions: 8" x 3"

They have a bit of stretch to accommodate large/awkward containers

rü lunch bags are not insulated. they are made from a similar material as snow-gear so provide some temperature control properties.

rü lunch bags are soft-shell so fit easily into shared work fridges. otherwise a cool pack works as well.

yep—they feature a roll top seal so nothing's going to get out! 

While it is true that the lighter patterns show stains, they will generally come out in the wash. 

Our bags are not technically water-proof, but they are double layered with a water resistant layer.

This means that the only way you'll see leakage is if you carry liquids around all day or you submerge your lunch bag in water for a long time. 

They are made to keep in lunch-related spills. 

You have a couple of options:

1. Use a cloth/sponge to manually clean your lunch bag; or

2. Pop it in the washing machine on cold-wash and hang to air-dry.

USE COLD WATER. rüs and hot water are not friends.

absolütely! your rü lunch bag can easily transform into a grocery bag, a wine-carrier, a purse, a laundry bag, a bag of secrets, an actual dry-bag for camping, a tote bag, and many many other uses. 

We proudly manufacture all our products in Vancouver, BC Canada.

We rely on distribution partners with their own vetting processes for sustainable and ethical standards to help source materials from trusted partners.

1. Commitment to honest progress—flawed as it might be—is the surest way to bring the future into being.

2. Positivity > People > Planet > Profit

3. Buy once. Reuse forever.

4. There is freedom & happiness in less.

5. Tinted windows don't let in let. Transparency, accountability, and humility are the only way to grow.

"rü" is short for re-use.

Our mission is to get the most mileage with what we currently have. And to help you strive for more from less.